Privacy Policy

1. Our Commitment to Privacy

At RentSpace, we understand that privacy is not just a legal requirement—it is a fundamental aspect of trust. As a concierge serving Nairobi's most discerning individuals, we are committed to protecting the confidentiality and security of your personal information.

🔒 Elite Assurance: Your personal information will never be sold, traded, or shared with third parties for marketing purposes. We maintain the same discretion for your data as we do for your property transactions.

2. Information We Collect

To provide our premium services, we may collect the following categories of information:

2.1 Personal Identification Information

Full name and title
Contact information (email address, phone number, physical address)
Government-issued identification for verification purposes
Professional and residential history

2.2 Property & Relocation Information

Property preferences and viewing history
Relocation details (origin, destination, move volume)
Payment and billing information
Communications with our concierge team

2.3 Technical Information

IP address and device information
Browser type and operating system
Website usage patterns and preferences

3. How We Use Your Information

Your information enables us to deliver the exceptional service you expect:

Service Delivery: To process property viewings, relocation services, and sanctuary preparation requests.
Communication: To respond to inquiries, provide updates, and coordinate service delivery.
Personalization: To curate property recommendations aligned with your preferences.
Legal Compliance: To fulfill our legal obligations and verify identity for high-value transactions.
Service Improvement: To analyze usage patterns and enhance our platform.

4. Information Sharing

We value your trust and only share your information in limited circumstances:

With Your Consent: When you authorize us to share information with property owners or service partners.
Service Providers: With trusted partners who assist in delivering our services (e.g., moving companies, fumigation specialists), under strict confidentiality agreements.
Legal Requirements: When required by law or to protect our rights and property.

⚠️ Important: RentSpace does not sell your personal information to third parties. Any sharing is strictly for service delivery with your explicit consent.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential Cookies: Required for website functionality and security.
Performance Cookies: Help us understand how visitors interact with our site.
Preference Cookies: Remember your settings and preferences.

You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

6. Your Privacy Rights

Under the Kenya Data Protection Act, 2019, and applicable international regulations, you have the right to:

Right to Access

Request a copy of your personal information.

Right to Rectification

Correct inaccurate or incomplete information.

Right to Erasure

Request deletion of your information (subject to legal obligations).

Right to Object

Object to processing of your information.

Right to Portability

Receive your data in a structured format.

Right to Lodge Complaint

File a complaint with the Office of the Data Protection Commissioner.

To exercise these rights, please contact our Data Protection Officer at info@rentspace.co.ke.

7. Data Security

We implement robust security measures to protect your information:

Encryption: 256-bit SSL encryption for all data transmission.
Access Controls: Strict role-based access to personal information.
Regular Audits: Continuous monitoring and security assessments.
Staff Training: All team members undergo privacy and security training.

🔐 Security Commitment: While we implement industry-standard security measures, no system is 100% secure. We encourage you to protect your account credentials and contact us immediately if you suspect unauthorized access.

8. Data Retention

We retain your personal information only as long as necessary:

Active Clients: Information retained for the duration of our relationship.
Inactive Clients: Data retained for up to 5 years after last interaction for legal and service continuity purposes.
Legal Requirements: Some information may be retained longer to comply with legal obligations.

9. Children's Privacy

RentSpace services are intended for adults. We do not knowingly collect information from individuals under 18 years of age. If we discover such information, we will delete it immediately. Parents or guardians who believe their child has provided us with personal information should contact us promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be notified through our website or via email. We encourage you to review this policy regularly.

The "Last Updated" date at the top of this page indicates when the policy was last revised.

11. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Data Protection Officer

RentSpace Concierge Services

info@rentspace.co.ke +254 723 562 484 Contact Form

Physical Address: Westlands, Nairobi, Kenya

Office of the Data Protection Commissioner: www.odpc.go.ke

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